Returns & Refunds

We stand behind the quality of every Flags of Valor product.

If you are not satisfied with your purchase, we are here to help. Below you will find our return and refund guidelines, along with important details about eligibility and timing.

Our goal is to make the process simple, fair and respectful - just like the products we build.

If you have any questions, please contact our team and we will assist you.

Return & Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us or email us at info@flagsofvalor.com.

Damages or Incorrect Product
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You may also return the product if it is incorrect or damaged for a full refund, and we will cover return shipping fees.

Please email us at info@flagsofvalor.com with images of the damage, and whether the shipping damage was noted upon signing for the delivery, to begin the return process.

Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us or email us at info@flagsofvalor.com.